If you are looking for an elegant solution for your sleep, satin and percale are the ideal fabrics. Both fabrics are made of cotton fiber, but their processing makes them unique and different.
Percale is a high-quality fabric obtained through a dense structure of fine cotton yarn. A soft, breathable and precious fabric.
Satin is the result of a special weave and transforms your bedroom into flawless home decor. With our satin, high comfort meets absolute elegance.

Our bathrobes are unisex and cut slightly larger for perfect comfort. We tend to recommend women choose a size smaller than their normal size.

Unfortunately, we do not currently offer custom-made products as we are still a very small company and do not have the capacity for this. We hope to be able to serve you with your desired sizes and colors in the future.

Our fabrics contract a few centimeters the first time they are washed. Therefore we cut the fabrics larger than stated on the website. After the first wash, the covers should correspond to the specified size.

The fitted sheets are suitable for a mattress height between 20 and 30cm and this also applies to box spring bed mattresses. We recommend that you check your mattress height again before ordering.

Our fabrics wrinkle a little, but this can be avoided by hanging the bed linen up to dry immediately after washing. If you tumble dry them, make sure to keep the speed below 800 and, while the bedding is still warm, fold it immediately to avoid it cooling down crumpled. As long as you follow these tips, you generally don't need to iron our bed linen.

You can enter the discount code during the checkout process. You don't have to pay attention to upper and lower case letters.

You can also apply your discount code to discounted products. The discount of the voucher code is in addition to the discounts on the website.

You can only use one voucher code per order.

Once your order has been placed and received by us, we are unfortunately no longer able to issue a discount code. If you have any problems redeeming your discount code, please contact us before placing your order. Then we can help you with that.

You can pay with us using the following payment methods:

• Google Pay
• Apple Pay
• Shopify Pay
• Paypal
• Klarna
• Credit card

We accept the following credit cards:
Mastercard, Maestro, Visa, Amex, Union Pay

If you pay with Klarna's "Pay in 30 days" option, Klarna will advance the costs for you and therefore you owe them the money and not us. If you return your order, it is possible that your order will arrive after Klarna's 30-day payment period, as with Dalfilo you have 30 days to return it. In order to avoid reminders, we ask you to pay the outstanding invoice with Klarna and as soon as we have received your return, we will refund your money.

If you have received a reminder for any other reason, we ask you to contact Klarna customer service, as this is an external provider and we do not have access to them.

We ship your order from our warehouse in Bergamo. Since it is an international shipment, shipping usually takes between 2-5 business days.

The embroidery is made by hand. If demand is high, shipping may be slightly delayed as we still want to ensure good quality.

As soon as your order has been processed by our warehouse, you will receive a tracking number from DHL to track the shipment of your order.

If you are not at home on the delivery date specified by DHL, you can easily change the delivery using the email you received from DHL thanks to DHL's OnDemand Delivery Service.

If your package has been left at a parcel shop or with a neighbor but unfortunately no note has been left for you, please contact our customer service and we will help you find your package.

If you need information about your order or need help managing your delivery, please feel free to contact DHL directly.

Website: https://mydhl.express.dhl/ch/de/help-and-support.html#/contact_us
Tel.: 0848 711 711

You can cancel your order by sending an email to service.ch@dalfilo.com. We would like to point out that our customer service does not work on weekends and cancellation requests sent on the weekend will not be answered until Monday during the day.

You can still change your order within the first 4 days after placing your order. Please write an email to our customer service or contact us by phone.

If you would like to return your order or part of your order, please send us an email to service.ch@dalfilo.com with your order number, the exact items you would like to return and the reason for the return. We will send you a return label shortly.

If you would like to exchange one or more items from your orders, please contact our customer service via email or telephone and please let us know which items you would like to exchange and which items you would like to have in exchange.

In the event that your order is not complete, please contact our customer service and explain to us which item is missing so that we can help you and forward the missing item.

Please check the condition of your ordered products within 14 days of delivery of the package. If something is wrong with one of the products, we would ask you to send us a photo of the defective item so that we can better understand the problem and work with you to find a solution.

Our sustainable approach is reflected in the conscious decision to produce our entire product range almost exclusively in the Bergamo region of Italy. This enables us to have short transport routes between the individual production steps and our warehouse, which ensures climate-friendly production. By reducing CO2 emissions and environmental pollution, we actively contribute to protecting our environment.

We are proud that our goods travel most of their journey overland, from our warehouse in Bergamo to your home. Ground transport not only offers an environmentally friendly solution, but also allows for careful and reliable delivery straight to your door.

By working closely with our local producers, we can not only ensure the quality of our products, but also assume social responsibility. We are committed to fair working conditions and fair pay to have a positive impact on the community and people in the Bergamo region.

Our commitment to sustainability, trusting partnerships and high-quality products is reflected in every step of our value chain. We are firmly convinced that our joint actions make a positive contribution to preserving the environment and at the same time promote your satisfaction as a valued customer. Thank you for being part of this journey towards a sustainable future.

Our company has placed the highest priority on the quality of our products. For this reason, we ensure that all the fabrics we use carry the renowned OEKO-TEX certification. This award stands for environmentally friendly material that not only meets our high quality standards, but is also pleasant to the skin.
We are particularly proud of our down duvets, which have been awarded the coveted PURE certificate and approved by the International Down and Feather Bureau (IDFB). This is further evidence of our unwavering commitment to using only the best materials and meeting the highest quality standards.
Thanks to our focus on quality and innovation, our products were voted Product of the Year in Italy in 2021. This award is a confirmation of our efforts and at the same time encourages us to continue to offer first-class products that delight our customers.
We firmly believe that excellent quality is the result of careful planning, high quality materials and dedicated craftsmanship. By always paying attention to environmental sustainability and striving for the best certifications, we not only want to create great products, but also make a positive contribution to society and our customers. Your satisfaction is our motivation to continue developing top products and cementing our reputation as a trustworthy quality brand.

Our top priority is developing long-term, trusting partnerships with our producers. We therefore attach great importance to close communication and plan regular on-site visits to gain a personal impression of the working conditions. Through this close cooperation, we can coordinate materials, ingredients and patterns together to achieve optimal results.

It is particularly important to us that production takes place in Bergamo, as short delivery routes and reliable supply chains are very important to us. This decision allows us to respond quickly to customer needs and ensure sustainable, efficient production.

Our aim is to build a long-term, cooperative relationship and, together with our producers, to develop high-quality products that meet the expectations of our customers. We are firmly convinced that a successful and sustainable business relationship can only be created through open and trusting communication.

Wir bieten die Möglichkeit, Kissenbezüge, Bademäntel, Handtücher, Kinderponchos und Badetücher mit einer Stickerei zu personalisieren.

Stickerei auf Waffelpiqué-Bademänteln und -Tüchern ist nicht möglich.

- Bei Kissenbezügen und Bademänteln werden bis zu drei Buchstaben gestickt und immer durch einen Punkt getrennt.
- Bei Handtüchern werden bis zu zwei Buchstaben gestickt und immer durch einen Punkt getrennt.
- Bei Kinderponchos und Badetüchern wird der ganze Name gestickt, nicht nur Initialen.
Hinweis:
- NUR angegebene Symbole (oder limitierte/spezielle Stickerei)
- Ziffern können NICHT bestickt werden
- Es ist nicht möglich, die Position der Stickerei auszuwählen.

Auf die Kissenbezüge werden die Buchstaben immer oben rechts gestickt, auf den Bademänteln sowie auf den Kinderartikeln links oben und auf den Handtüchern rechts unten (siehe Fotos der jeweiligen Produkte).

Je nach saisonalen oder speziellen limitierten Editionen, bieten wir auch für die angegebene Zeit neue und andere Motive oder Wörter/Sätze an.

Alle personalisierten Produkte können einige zusätzliche Tage für die Auftragsvorbereitung erfordern, da diese individuell von uns handgefertigt werden.